Terms of Service

These terms and conditions shall govern your use of our website.

By using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

These terms were last updated on 1st February 2023.

What We Do

Influwurk owns and operates a platform that connects social media Influencers (hereafter known as Influencers) with Brands and/or Influencer Agencies (hereafter known collectively as Clients), to work on social media marketing campaigns.

Our platform allows Influencers to post fixed price Promotion offers to Clients and for Clients to post Campaigns to Influencers. Influencers are able to submit proposals to Clients, who are in control of accepting/declining said proposals. Influwurk in no way is involved in the negotiations of Promotions or Campaigns.

Once a Client accepts either an Influencers Promotion or Proposal to their Campaign, they will be required to pay full funds, which will be held within our Escrow Account. Only once the Client is happy that the work has been carried out satisfactorily, will the funds be released to the Influencer. The Influencer must provide regular progress updates to the Client without our messaging system. Influencers must take every care possible to ensure that they are completing work as agreed and to Client specification. Clients must provide Influencers with adequate time to complete the work and to fulfil the requirements.  

Once the Promotion/Campaign has been completed to the satisfactory level of the Client, the Client will mark the Promotion/Campaign as completed and the funds will be made available to the Influencer to request withdrawal. Payments by Influwurk to the Influencers will be made every Friday for funds held for release to them up until Thursday at 23:59 only. Promotions/Campaigns that are completed on a Friday will be paid the following Friday only. 

Influwurk acts as an intermediary between the Influencer and the Client, facilitating the payment process. We take our responsibility to prevent fraudulent activity and money laundering seriously and reserves the right to delay payments to Influencers if fraud or money laundering is suspected. All payments for work completed must go via Influwurk. Any attempts to organise payments outside of Influwurk will result in both the Influencer and Client accounts being deleted due to a breach in these terms.

Your Use of Our Website

You may only use the Website for lawful purposes when seeking social media campaign collaborations (whether paid or paid & gifted) or when purchasing a subscription service. You must not under any circumstances seek to undermine the security of the Website or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of the Website or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the Website.

You are solely responsible for any information submitted by you to our website. You are responsible for ensuring that all information supplied by you is true, accurate, up-to-date, and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory, or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark, or other intellectual property rights of any person in any jurisdiction. You are also responsible for ensuring that all information, data, and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to the Website. We reserve the right to remove any information supplied by you from the Website at our sole discretion, at any time and for any reason without being required to give any explanation.

Information Submitted by You

We will use information supplied by you to aid the marketing process and associated administrative functions as well as to facilitate the purchase of subscriptions made through this website. We will process any data which you provide in completing the online registration and by further editing your profile, in accordance with relevant data protection legislation. We explain more about your personal data in our Privacy Policy.

Please note that all Third-Party agencies have agreed to our Terms and Conditions, and should they be found to be in breach of the Terms and Conditions, they will be prevented from using our services. 

Information on Our Website

Whilst we make every effort to ensure that the information on our website is accurate and complete, some of the information is supplied to us by third parties and we are not able to check the accuracy or completeness of that information. We do not accept any liability arising from any inaccuracy or omission in any of the information on our website or any liability in respect of information on the Website supplied by you, any other website user, or any other person.

Account Creation & Use

To gain access to our full platform, both Influencers and Brands must register for an account, add their social accounts, and complete their account info as accurately as possible. Influwurk will then review your account and either Approve or Reject it based on the information you have shared.

When creating your account, you will need to use a username and password. You are solely responsible for the security and proper use of your password, which should be always kept confidential and not disclosed to any other person. You must notify us immediately if you believe that your password is known to someone else or if it may be used in an unauthorised way. We accept no liability for any unauthorised or improper use or disclosure of any password.

Both the Influencer and Client are responsible for the accuracy of their profiles and the activity it generates. If you feel that your profile has been breached, then it is your responsibility to contact us immediately at help@influwurk.com.

We reserve the right to restrict your account or delete it without warning, regardless of on-going Promotions/Campaigns you may be completing, if you are in breach of these terms.

Influencer Promotions & Client Campaigns

It is the Influencer and Client that determine the nature of each collaboration, including the costs, deliverables, conditions, requirements etc. Influwurk cannot be held liable for any issues that arise as a result of these discussions.

Once a client purchases an Influencer Promotion or accepts an Influencer Proposal for their Campaign, the total funds will be held within our Escrow Account. The Client and Influencer can then communicate via our messaging system, which would be recommended to keep both parties protected in the unfortunate event of a dispute arising. The Influencer agrees to communicate efficiently with the Client (usually within 2 working days as a minimum) until the required work is completed. Late or non-delivery will result in a full refund being returned to the Client.

Once the Client marks the Promotion/Campaign as being ‘Completed’, the Influencer can request to withdraw their funds, minus our 20% fee. Once payment has been completed to the Influencer, the Client is unable to request a refund at any point for the completed Promotion/Campaign in question. Both the Influencer and Client will be required to leave a genuine feedback score on the collaboration.

Quality of Work

Influencers on our platform must always aim to complete their client collaborations to the highest standards, and in line with the Clients specifications and expectations. Influwurk reserve the right to make final judgments on all work carried out and to establish if it is fit for purpose, in the event of a dispute. Influwurk reserve the right to withhold payment from the Influencer unless we deem the work to be carried out to a satisfactory level. 

Payments

All payments are processed safely and securely using Stripe. Their website can be found using their official website link: https://stripe.com/gb

For both Influencer Promotions and Client Campaigns, the payment will only be released once the Client has approved the work and marked it as ‘Completed’. The Influencer cannot request funds to be released and withdrawn any earlier. Full funds are held within our Escrow Account at the commencement of a Promotion/Campaign to provide the Influencer with Client commitment and security.   

All payments between the Influencer and Client must be processed through Influwurk. Payments made outside of Influwurk for Promotions/Campaigns organised and secured on our platform, will be in breach of these terms and will result in both the Influencer and Client accounts being suspended and/or deleted. We will reserve the right to utilise funds held in Escrow on the Clients account to recover lost fees. Influencers must contact us immediately to report any attempts to solicit payments away from our platform.

For Influencers to withdraw funds from their account they will need to request a withdrawal. Payments will then be processed each Friday and paid directly into the Influencers UK bank account as detailed on their profile. Payments usually clear within a few hours however we cannot be held accountable for exact timescales as this is determined by the bank in question.

If further security measures are required, Influwurk reserve the right to request additional information from the Influencers for verification purposes and the Influencer agrees to provide us with all documentation requested prior to us releasing funds to the Influencer.

For international Bank transfers, payments to the Influencer may be delayed by several days due to banking considerations in the designated country.

If we must return funds to the Client due to a dispute, we will endeavour to process this as soon as the refund request has been made and no later than 24 hours. Please note that refund should be received from 2-5 days to the Client.

Disputes

We encourage Influencers and Clients to resolve issues amicably and to come to a positive outcome wherever possible. However, in the event where this isn’t possible, both the Influencer and Client are able to raise disputes using our support system. We will always use the communication within the messaging system in the first instance to understand the dispute. We may also reach out to both parties personally before deciding on an outcome. Influwurk will have the final decision on all disputes.

Promotion & Campaign Refund Policy

A Client is entitled to receive a full refund of funds held in the Escrow Account if one of the following situations occur:

Unacceptable lack of response from the Influencer. This could be either continued ignorance of Client messages or not responding within a minimum of 3 days

Poor quality of work that doesn’t meet the Clients specification

non-delivery of work

Refunds to Clients are only applicable to funds that are held in our Escrow Account. Clients mustn’t seek to receive a refund via their bank or credit card provider, they should always contact our support team for refund requests. Should a client seek a refund in this way, their account will be automatically suspended indefinitely.

Reviews

Once a Promotion/Campaign has been completed, both the Influencer and Client will be requested to leave a review on the collaboration. This review will include a star rating from 1-5 as well as a field for a detailed comment. We ask both parties to leave an honest, genuine review that will be reviewed by Influwurk admin before being published.

Our Fees

Influwurk charges 20% on all Promotion and Campaign transactions. We will deduct this fee prior to paying out to Influencers who will then receive the 80% balance as per these terms. We may make changes to our fees without prior notice and by accepting these terms you acknowledge this and agree to these amendments. These changes will be reflected in updated terms issued by us, which will apply to any sales from the date mentioned in the correspondence.

Our Influencer Database Search is strictly offered to Clients only, with our prices set out on our pricing page: https://www.influwurk.com/pricing/

We may make changes to our client pricing plans without prior notice and by accepting these terms you acknowledge this and agree to these amendments. These changes will be reflected in updated terms issued by us, which will apply to any sales from the date mentioned in the correspondence.

Interruptions and Omissions in Service

Whilst we try to ensure that the standard of the Website remains high and to maintain the continuity of it, the internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not accept any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate the Website (or any particular part of it) or to provide the service offered on the Website. We may vary the specification of this site from time to time without notice.

Email Marketing

We may contact you via email for account related purposes, offers and other marketing material. If you do not wish to receive this communication from us, you can opt out by clicking the ‘Unsubscribe’ link contained within the email. Please allow 24 hours for your details to be removed from our mailing list. Please note that you are unable to opt-out of transactional emails related to your account.

Links to Other Sites

On this site you may be offered automatic links to other sites which may be of interest to you. We do not accept any responsibility for or liability in respect of the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with us. Using automatic links to gain access to such sites is entirely at your own risk.

Privacy Policy

By using our platform, both Influencers and Clients are giving Influwurk full consent to process their personal data (including personal sensitive data) that we collect to provide our services to you. This is in accordance with our full Privacy Policy and the terms of the EU General Data Protection Regulation 2016/679.

Content Rights

The rights in material on the Website are protected by international copyright, software and trademark laws and you agree to use the Website in a way which does not infringe these rights. You may copy material on the Website for your own private or domestic purposes, but no copying for any commercial or business use is permitted.

Liability

We accept no liability for any loss (whether direct or indirect, for loss of business, revenue, or profits, wasted expenditure, corruption, or destruction of data or for any other indirect or consequential loss whatsoever) arising from your use of the Website and we hereby exclude any such liability, whether in contract, tort (including for negligence) or otherwise. We hereby exclude all representations, warranties and conditions relating to the Website and your use of it to the maximum extent permitted by law.

You agree to indemnify us and keep us indemnified against all costs, expenses, claims, losses, liabilities, or proceedings arising from use or misuse by you of the Website.

You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of the Website.

Choice of Law & Jurisdiction

The use of the Website and any agreements entered through the Website are to be governed by and construed in accordance with English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of the Website or any agreement made through the Website.

Some of the goods or services offered through the Website may not be lawful or may otherwise not be permitted in certain countries outside the United Kingdom. If you attempt to order, receive, purchase or otherwise benefit from any such goods or services, we do not accept any liability for any losses suffered by you in using the Website which you would not have suffered had you been accessing the Website as a United Kingdom resident (including as a result of us being prevented from dealing with any application or enquiry by any law, regulation or other ruling applicable in any country).

Changes to Terms & Invalidity

These terms and conditions may be changed by us at any time. You will be deemed to accept the terms and conditions (as amended) when you next use the Website following any amendment.

If any provision of these terms and conditions is held to be invalid by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Our registered office: Netwurk Group Ltd, Suite 19, City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, NE1 4DP.

Company Number 12919846. Registered in the UK.